Revision as of 04:31, 27 November 2014

Class date(s):

24 November

Readings and resources

These notes from Chapter 9 from a book that Dr. Marlin is writing, and he has allowed us to use it in 4N4.

Date	Class number	Topic	Slides for class	Video and audio files		References and Notes
24 November	13A	In this class we start with an overview of Troubleshooting, and move right into working on a case study.	Slides	Video	Audio	Your task for the case study on Wednesday is to write up a list of about 10 potential causes of the problem. As mentioned in class, watch this video on as air traffic control from time `20:05` to `23:20` to see how calmly the controller handled a near-miss. Her admission after the fact is also insightful and worth learning from.
26 November	13B	We continue working on the case study. You will learn the approach and then apply in tutorials on Thursday and Friday in your own case studies.	Slides	Video	Audio	Here's a copy of the board at the end of the class. Can you now conclusively diagnose the problem? what short term changes would you make? what long term changes would you make? Click on images to see larger versions.

@@ Line 77: / Line 77: @@
 [[Media:4N04-2014-Process-Troubleshooting.pdf |Slides]]
 | [http://learnche.mcmaster.ca/media/2014-4N4-Class-13B.mp4 Video]
-| <!-- [http://learnche.mcmaster.ca/media/2014-4N4-Class-13B.mp3 Audio] -->
+| [http://learnche.mcmaster.ca/media/2014-4N4-Class-13B.mp3 Audio]
 |  align="left"|
 Here's a copy of the board at the end of the class. Can you now conclusively diagnose the problem?